Customer Testimonials
Really great experience working with Michael Schweinefus from my initial phone call inquiry, to visit, follow up, purchase, and car drop off. This was the easiest, most natural car buying experience I've had at any dealership and would definitely recommend Michael! Both him and the finance department also stayed late to answer my questions and help me complete the purchase without making me feel like I was being rushed out the door.
Drove 6 hours and received the best experience at a dealership ever. Anthony was honest, cool calm and collective in the initial stage, and Travis completed my experience by providing positive (logical) advice. I left this dealership with a beautiful C300 coupe and paid less than my initial budget. 10/10
Brian was the service manager who helped me and Richard was the tech who did the work. I've had my car for 21 years and I've never had the kind of service or attention I received by these two men when I went in last week to get my car worked on. They are both the epitome of serviceman ship that I haven't ever experienced before. They truly care about their work and have integrity in what they deliver. I'm not an easy customer to please when it comes to my beloved Mercedes and they truly, truly ...
I would like to give a big thank you to Julie Butsch and Thad Marck for helping me with the Mercedes app. These two sales consultants worked with me for over a half hour with getting the app transferred on a vehicle that I did not even purchase there. This level of customer service is not seen often in these days. So again a big thank you to these two professionals
I was getting a Class A service today I waited almost three hours , that was not a issue but I would have thought after looking over the car the would have told me about the Brake wear message. They told me my Brakes were fine but it probably needs a sensor,which I would have paid for it's not a New one but it's a nice car, I saw them going to other Customers , Maybe since I'm not a regular. Service Managers is a Great Guy I just wanted to share my thoughts on the matter.
Class style power and great group of men and women. We were dealing with Paige for the service needs of our Mercedes. The service was top notch and the business looks and operated as I would expect Mercedes to be. One oops though...The garbage container in the bathroom was so full it was just a mess and needed attention. We also did not see anyone wipe down surfaces before or after visits at the counter or waiting lounge.
Julie is fantastic, I can't say enough about her. She was so helpful during the entire experience of purchasing my car and even after, she continues to go above and beyond anytime I have questions. I had purchased my previous Mercedes from Ft Mitchell but would definitely recommend checking out Cincinnati and working with Julie.
This is easily the best dealership in the area for service and purchasing vehicles. This is our third vehicle purchase with Anthony, who is amazing. Anthony is always on top of everything and makes sure we are happy. If you are thinking about purchasing a car, visit Anthony, he's a professional and is the best. There is no one we trust more than Anthony.
I had a great experience when I purchased my new car from Mercedes Benz of Cincinnati. I already knew what vehicle I wanted to purchase when I called the company. I was given Ryan Gallenstein as my salesman. I told him I wanted a certain year and model and all the other details of it. I was given the answer that they had this car. I drove to the dealership to purchase my new 2020 Benz. Ryan made the process so easy for me. My car was sitting in the showroom with a big red bow on the hood. Ryan was ...
Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...
Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...
Mercedes Benz of Cincinnati is a great place to purchase a vehicle. The buying process was not a hassle at all. Ryan took care of all of my questions and concerns in relation to my new vehicle.
Recently leased a vehicle from this dealership. Worked with salesman Thad Marck , definitely the best experience ever in a dealership. Good to work with a honest and upright person. I was looking for some specific features and Thad located the particular vehicle at a good price.
Emilio Perez is a very nice sales rep. He greeted us when we walked in. He answered all of our questions and was very helpful! He took the time to help us with our purchase and was personable instead of only being worried about the sale unlike other sales reps at other dealerships.