Customer Testimonials

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Google Aug 3, 2021

Professional, friendly and the work is completed correctly. Peace of mind.

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Google Jun 30, 2021

Brian was the service manager who helped me and Richard was the tech who did the work. I've had my car for 21 years and I've never had the kind of service or attention I received by these two men when I went in last week to get my car worked on. They are both the epitome of serviceman ship that I haven't ever experienced before. They truly care about their work and have integrity in what they deliver. I'm not an easy customer to please when it comes to my beloved Mercedes and they truly, truly ...

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Google May 18, 2021

I would like to give a big thank you to Julie Butsch and Thad Marck for helping me with the Mercedes app. These two sales consultants worked with me for over a half hour with getting the app transferred on a vehicle that I did not even purchase there. This level of customer service is not seen often in these days. So again a big thank you to these two professionals

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Google Apr 15, 2021

I was getting a Class A service today I waited almost three hours , that was not a issue but I would have thought after looking over the car the would have told me about the Brake wear message. They told me my Brakes were fine but it probably needs a sensor,which I would have paid for it's not a New one but it's a nice car, I saw them going to other Customers , Maybe since I'm not a regular. Service Managers is a Great Guy I just wanted to share my thoughts on the matter.

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Google Dec 16, 2020

Class style power and great group of men and women. We were dealing with Paige for the service needs of our Mercedes. The service was top notch and the business looks and operated as I would expect Mercedes to be. One oops though...The garbage container in the bathroom was so full it was just a mess and needed attention. We also did not see anyone wipe down surfaces before or after visits at the counter or waiting lounge.

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Google Dec 5, 2020

Just bought a used VW Tiguan today and I couldn’t be happier! I have been searching for a “new” used vehicle for the past few weeks and wasn’t having any luck finding a vehicle that met my needs. I called in to inquire about the VW and spoke with Ryan and he answered all of my questions. I went to the dealership to test drive the vehicle yesterday and he had it ready to go when I got there. He went above and beyond to make sure I was happy with this suv. I would highly recommend Mercedes ...

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Facebook Nov 21, 2020

Julie is fantastic, I can't say enough about her. She was so helpful during the entire experience of purchasing my car and even after, she continues to go above and beyond anytime I have questions. I had purchased my previous Mercedes from Ft Mitchell but would definitely recommend checking out Cincinnati and working with Julie.

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Google Aug 18, 2020

This is easily the best dealership in the area for service and purchasing vehicles. This is our third vehicle purchase with Anthony, who is amazing. Anthony is always on top of everything and makes sure we are happy. If you are thinking about purchasing a car, visit Anthony, he's a professional and is the best. There is no one we trust more than Anthony.

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Google Aug 13, 2020

I had a great experience when I purchased my new car from Mercedes Benz of Cincinnati. I already knew what vehicle I wanted to purchase when I called the company. I was given Ryan Gallenstein as my salesman. I told him I wanted a certain year and model and all the other details of it. I was given the answer that they had this car. I drove to the dealership to purchase my new 2020 Benz. Ryan made the process so easy for me. My car was sitting in the showroom with a big red bow on the hood. Ryan was ...

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Facebook Aug 8, 2020

Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...

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Google Aug 8, 2020

Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...

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Google Aug 7, 2020

Mercedes Benz of Cincinnati is a great place to purchase a vehicle. The buying process was not a hassle at all. Ryan took care of all of my questions and concerns in relation to my new vehicle.

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Google Jul 29, 2020

Recently leased a vehicle from this dealership. Worked with salesman Thad Marck , definitely the best experience ever in a dealership. Good to work with a honest and upright person. I was looking for some specific features and Thad located the particular vehicle at a good price.

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Google Jul 17, 2020

Emilio Perez is a very nice sales rep. He greeted us when we walked in. He answered all of our questions and was very helpful! He took the time to help us with our purchase and was personable instead of only being worried about the sale unlike other sales reps at other dealerships.

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Facebook Jul 1, 2020

always great service and always kind!!!

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