Customer Testimonials

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Google Jun 30, 2021

Brian was the service manager who helped me and Richard was the tech who did the work. I've had my car for 21 years and I've never had the kind of service or attention I received by these two men when I went in last week to get my car worked on. They are both the epitome of serviceman ship that I haven't ever experienced before. They truly care about their work and have integrity in what they deliver. I'm not an easy customer to please when it comes to my beloved Mercedes and they truly, truly ...

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Google May 18, 2021

I would like to give a big thank you to Julie Butsch and Thad Marck for helping me with the Mercedes app. These two sales consultants worked with me for over a half hour with getting the app transferred on a vehicle that I did not even purchase there. This level of customer service is not seen often in these days. So again a big thank you to these two professionals

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Google Apr 15, 2021

I was getting a Class A service today I waited almost three hours , that was not a issue but I would have thought after looking over the car the would have told me about the Brake wear message. They told me my Brakes were fine but it probably needs a sensor,which I would have paid for it's not a New one but it's a nice car, I saw them going to other Customers , Maybe since I'm not a regular. Service Managers is a Great Guy I just wanted to share my thoughts on the matter.

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Google Dec 16, 2020

Class style power and great group of men and women. We were dealing with Paige for the service needs of our Mercedes. The service was top notch and the business looks and operated as I would expect Mercedes to be. One oops though...The garbage container in the bathroom was so full it was just a mess and needed attention. We also did not see anyone wipe down surfaces before or after visits at the counter or waiting lounge.

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Google Dec 5, 2020

Just bought a used VW Tiguan today and I couldn’t be happier! I have been searching for a “new” used vehicle for the past few weeks and wasn’t having any luck finding a vehicle that met my needs. I called in to inquire about the VW and spoke with Ryan and he answered all of my questions. I went to the dealership to test drive the vehicle yesterday and he had it ready to go when I got there. He went above and beyond to make sure I was happy with this suv. I would highly recommend Mercedes ...

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Facebook Nov 21, 2020

Julie is fantastic, I can't say enough about her. She was so helpful during the entire experience of purchasing my car and even after, she continues to go above and beyond anytime I have questions. I had purchased my previous Mercedes from Ft Mitchell but would definitely recommend checking out Cincinnati and working with Julie.

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Google Aug 18, 2020

This is easily the best dealership in the area for service and purchasing vehicles. This is our third vehicle purchase with Anthony, who is amazing. Anthony is always on top of everything and makes sure we are happy. If you are thinking about purchasing a car, visit Anthony, he's a professional and is the best. There is no one we trust more than Anthony.

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Google Aug 13, 2020

I had a great experience when I purchased my new car from Mercedes Benz of Cincinnati. I already knew what vehicle I wanted to purchase when I called the company. I was given Ryan Gallenstein as my salesman. I told him I wanted a certain year and model and all the other details of it. I was given the answer that they had this car. I drove to the dealership to purchase my new 2020 Benz. Ryan made the process so easy for me. My car was sitting in the showroom with a big red bow on the hood. Ryan was ...

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Facebook Aug 8, 2020

Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...

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Google Aug 8, 2020

Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...

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Google Aug 7, 2020

Mercedes Benz of Cincinnati is a great place to purchase a vehicle. The buying process was not a hassle at all. Ryan took care of all of my questions and concerns in relation to my new vehicle.

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Google Jul 29, 2020

Recently leased a vehicle from this dealership. Worked with salesman Thad Marck , definitely the best experience ever in a dealership. Good to work with a honest and upright person. I was looking for some specific features and Thad located the particular vehicle at a good price.

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Google Jul 17, 2020

Emilio Perez is a very nice sales rep. He greeted us when we walked in. He answered all of our questions and was very helpful! He took the time to help us with our purchase and was personable instead of only being worried about the sale unlike other sales reps at other dealerships.

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Facebook Jul 1, 2020

always great service and always kind!!!

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Google Jun 15, 2020

Justin made the two problems with my tires the last 2 weeks go very smooth. 5 stars

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Google May 26, 2020

My wife and I bought a vehicle recently and had the best experience. Taylor was a great help! We will definitely come back for our next vehicle purchase!

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DealerRater May 21, 2018

We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing through MB. I would work with Greg again in a heartbeat!

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DealerRater Apr 16, 2018

MB of Cincinnati is fantastic! Always a friendly greeting in the Service Dept and Charelne Salyers always makes sure the car is ready right on time! Recently upgraded my lease to new vehicle, and could not be happier with the job Melanie Parsons performed in handling the transaction. She helped me exit my lease early found the perfect replacement. RR loves MB Cincy!

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DealerRater Apr 16, 2018

Excellent experience with everyone I dealt with in the dealership although the used vehicle we purchased was not a Mercedes-Benz. everyone was helpful especially Greg Fails the salesman. Greg helped with each step and was pleasant and informative throughout the purchase process.

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DealerRater Apr 15, 2018

I had a very pleasant experience working with Mercedes-Benz of Cincinnati. I showed up right as they were about to close however they still greeted me with the same great service and attentiveness. They were polite offering coffee and snacks despite the fact we were there after hours at this point. They were direct and open and I didn't feel like I was being heckled as I had been at some previous dealerships. They provided a list of services they had performed on the used car I was purchasing and I felt they were relatively transparent. I picked up ...

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DealerRater Apr 7, 2018

2004 Mercedes SL 500 I could not ask for a better experience than I had when I was buying this car everything was exceptional sales people were outstanding Jordan in my car waiting for me and ready to go this is the third car that I've got from your dealership thanks for the experience

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DealerRater Mar 29, 2018

For me the dealership layout is very well staged. It optimizes the Mercedes Benz buying experience and makes it convenient to meet with, identify and make a decision on vehicle selection. My sales professional, Brian Murphy, provided me with exceptional advice, anticipated some of my questions and provided me with exceptional service. Although I had been pre-approved and used external financing Brion Hanes, the finance manager, provided me with exceptional service and advice that helped me evaluate and purchase warranty options for tires/wheels and the Mercedes Benz Certified Pre-Owned Extended Limited Warranty.

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DealerRater Mar 21, 2018

Our first Mercedes Benz purchase / experience and it could not have been better. We met Jordan Moore the first time months before we actually purchased. He knew we were just looking and inquiring, but sat down and spent considerable time with us detailing the vehicle which we were interested in. He was in no way pushy, just informative, creating a very relaxed atmosphere. We left with all of the information we needed to process financial, warranty and technical issues of concern. Months later, we reconnected with Jordan and within an hours time built, negotiated and ordered our C-43 Cabriolet Benz ...

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DealerRater Mar 10, 2018

Greg Fails is a very engaged and supportive sales representative. His follow through is excellent. Working with him from a distance was more effective than dealing in my local area. It was obvious that he and the Cincy management wanted my business and cared about getting me the best amenities for the money. I would definitely call Greg for my next Mercedes.

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DealerRater Mar 4, 2018

It is always a pleasure dealing with Anthony Destefano. Anthony's knowledge and professionalism along with his very pleasant manner, make him a person I would certainly recommend to my friends.

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DealerRater Feb 23, 2018

I purchased a 2017 Ranger Rover Sport sight unseen from Mercedes Benz of Cincinnati. The sales consultant Brian Murphy exceeded in his professionalism and made my purchase very easy. I was over 500 miles away and did the transaction via phone calls, E mails and pictures of the vehicle. I am glad that I had the opportunity to buy my vehicle from this dealer and work with Brian who excelled in his professional approach in my purchase. Wishing more people like Vrian exist in this competitive business.

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DealerRater Feb 13, 2018

If you want to buy a Mercedes, you should give strong consideration to Mercedes Benz of Cincinnati on Montgomery Rd. Ms. Melanie Parsons at this dealership sold a car to me and I found her to be direct in our dealings and thorough in her follow through. The used M-B I bought had a mechanical problem detected during the test drive and Melanie took care of the problem without delay or excuse.

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