Mercedes-Benz Parts Limited Warranty
Parts and Accessories Limited Warranty
THIS LIMITED WARRANTY COVERS:
Defects: Mercedes-Benz USA, LLC (MBUSA) warrants to the original purchaser and each subsequent owner of Genuine Mercedes-Benz Parts, equipment, or factory-approved accessories, except tires, installed on a Mercedes-Benz vehicle which is operated in the U.S.A. under normal use and service, to be free from defects in material and workmanship.
Any Mercedes-Benz Passenger Car or Light Truck Dealer: Any authorized Mercedes-Benz Center (Passenger Car or Light Truck, as applicable) of the purchaser’s choice will, without charge, perform warranty repairs or replacements. The purchaser must return the defective part or accessory to the dealer’s place of business during normal service hours. A reasonable time should be allowed for performance of the repair after taking the part to the Mercedes-Benz Center.
This warranty is for 12 months, unlimited mileage, from date of purchase.
Transmissions are warranted for 24 months or 24,000 miles, whichever comes first, from date of purchase.
Engines and long blocks are warranted for 48 months or 50,000 miles (36 months or 36,000 miles for Sprinter), whichever comes first, from date of installation.
Trailers, hitches, carriers, wind deflectors, grille guards, step bars, fender flares, running boards, spoilers, and fog lights are warranted for 48 months or 50,000 miles, whichever occurs first, if installed prior to or at retail delivery of a new Mercedes-Benz vehicle. This warranty will only be for the remaining portion of the New Vehicle Limited Warranty or 12 months with unlimited mileage, whichever is longer from the date of purchase, if these accessories are installed after retail delivery of a new Mercedes-Benz vehicle. This warranty applies only if the accessories listed above are installed by MBUSA or an authorized Mercedes-Benz Center. If these accessories are installed after expiration of the New Vehicle Limited Warranty or are sold over-the-counter, the 12 months/unlimited mileage warranty from date of purchase applies.
Remote key replacement batteries are covered for 90 days from the battery purchase date.
Mercedes-Benz cellular telephone replacement batteries are covered for 12 months from the battery purchase date. For vehicle batteries, see Vehicle Battery Limited Warranty.
Warranty Starts: The warranty period starts from the date of purchase of the part or accessory. The dealer (Passenger Car or Light Truck, as applicable) must be furnished with the customer’s copy of the original sales receipt on counter sales or the customer’s copy of the repair order on dealer installations to validate the date of purchase.
No Charge: Warranty repair will be made at no charge for parts and labor when performed at an authorized Mercedes-Benz Center (Passenger Car or Light Truck, as applicable).
THIS LIMITED WARRANTY DOES NOT COVER:
Tires: Replacement tires are warranted by the tire manufacturer.
Damage Due to Accidents, Misuse, or Negligence: Parts damaged due to abuse, misuse, neglect, alteration, or accident, or which have been improperly installed, repaired, lubricated, or used in applications for which they were either not designed or approved by MBUSA.
Defects or damage from improper testing, operation, maintenance, adjustment, or alteration or modification of any kind.
Normal Maintenance Is at Owner’s Expense: The expense for cleaning, adjusting, or replacing parts, such as air, oil, and fuel filters, windshield wiper blades, light bulbs, distributor points, or condensers, in the course of normal maintenance is the owner’s responsibility. The expense for replacing spark plugs that are oil- or lead-fouled or which fail due to the use of low-grade fuel, improper selection of heat range, or misapplication is the owner’s responsibility.
Damage Caused by Repair Parts: Malfunctions caused by the use of other than original Mercedes-Benz service parts and accessories.
Damage from the Environment: Parts made from cloth or leather (upholstery, convertible tops, trim items) wood, paint, or chrome which have been affected by airborne fallout, such as chemicals and tree sap, or by road salt, hail, windstorm, or other environmental factors.
Damage caused by an act of God, including without limitation earthquakes, fires, floods, storms, or other acts of nature.
Damage to Glass: Glass breakage or scratches are not covered unless positive physical proof of a manufacturing defect can be established.
Non-Mercedes-Benz Center Installation: Labor for removal and replacement of defective parts and accessories sold by an authorized Mercedes-Benz Center (Passenger Car or Light Truck, as applicable), if the subsequent repair is performed by a non-authorized repair facility. Labor charges shall be paid only for services provided by an authorized Mercedes-Benz Center (Passenger Car or Light Truck, as applicable).
Non-Defective Parts: All parts, including parts sold over-the-counter (non-Mercedes-Benz Center installation) are subject to warranty parts testing. If a warranty part test result shows “No trouble found,” MBUSA will debit the dealer for the entire claim. For parts sold over-the-counter, the dealer is entitled to recover any expenses from the installer.
Transferred Parts: Service parts equipment and accessories transferred between vehicles after installation are no longer covered by this warranty.
Extra Expenses: This warranty does not cover payment for loss of use of the vehicle during warranty repairs nor lodging bills, substitute transportation, rentals, other travel costs, towing, telephone calls, loss of pay, or any other indirect or consequential damage.
THINGS YOU SHOULD KNOW ABOUT THE MERCEDES-BENZ VEHICLE SERVICE PARTS AND ACCESSORIES LIMITED WARRANTY:
General: Our intention is to repair under warranty, without charge to you, anything which is our fault that goes wrong with an original Mercedes-Benz service part or accessory that you purchased from and had installed by an authorized Mercedes-Benz Center (Passenger Car or Light Truck, as applicable). All we ask is that you properly maintain and care for the part or accessory and that you have warranty repairs performed by the applicable authorized Mercedes-Benz Center. Please note the difference between “defects” and “damage” as used in the warranty. Defects are covered since we, the distributor, are responsible. Conversely, we have no control over damage caused by such things as, but not limited to, collision, misuse, and lack of maintenance. Therefore, damage for whatever reason is not covered by the warranty.
Maintenance Services: These are not covered by the warranty, since it is the owner’s responsibility to maintain the vehicle according to the maintenance requirements provided.
Customer Repair Order: Your servicing Mercedes-Benz Center will give you a copy of the repair order on all warranty repairs performed. Please keep this copy with your vehicle records.