Customer buying a mercedes-benz

 

When you shop at Mercedes-Benz of Cincinnati, you are shopping local and supporting a small business. As a proud member of the Cincinnati community, we do everything we can to make the car ownership process as simple as possible. We’ve been serving the community for more than 50 years, and it’s our goal to provide you with top-tier customer service. Because we are a local business, we are competitive and make it our goal to earn your business! Even after our sales staff works with you to find your dream car, our service and parts teams will be there for you every step of the way. We treat each and every customer like family. Experience the benefit of shopping local at Mercedes-Benz of Cincinnati today!

A Great Car Buying Experience is Just the Beginning

Mercedes-Benz of Cincinnati is there for you even after you drive home in your new vehicle. When you choose our service center, you can rely on us for warranty repairs, convenient and fast service, and so much more. Here are just a few of the benefits you’ll get when you schedule service today.

  • Factory-Trained Technicians: Your vehicle will be in good hands with our Mercedes-Benz factory-trained technicians. Additionally, we always utilize the latest state-of-the-art diagnostic equipment and specialized tools supplied by MBUSA.
  • Complimentary Loaner Vehicles: No time to wait for your vehicle to be serviced? No problem. Simply borrow one of our Mercedes-Benz loaner vehicles for free whenever you need more advanced repairs.
  • Genuine Mercedes-Benz Parts: Here at Mercedes-Benz of Cincinnati, we always utilize OEM Mercedes-Benz parts and accessories. Using Mercedes-Benz parts will help your vehicle stay in great condition; additionally, it helps protect your warranty coverage.
  • Ultimate Convenience: In addition to taking advantage of our luxurious and comfortable service lounge, you’ll have access to our convenient Mercedes-Benz Express Service Center to save time on routine service.

Mercedes-Benz of Cincinnati is Here for You

Even though our physical showroom is currently closed, our virtual showroom is always open! Conveniently buy a car online and make an appointment to visit our service at your convenience! We can also arrange for Roadside Assistance if you need it. If you have any questions, please don’t hesitate to reach out to our team.

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Shop our entire inventory online
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Buy online and have it delivered to your home
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Learn the value of your trade or apply for financing
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Interact with our staff from the comfort of your home
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No contact service drop-off
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Increased sanitation and safety precautions

Shop Local with Mercedes-Benz of Cincinnati Today

While you now know us as Mercedes-Benz of Cincinnati, we used to be known as Tafel Motors and have been a part of the Cincinnati community for over 50 years. We are the same dealership you’ve known and loved for years! While we have moved locations and have debuted an improved new storefront in recent years, we also pride ourselves on our reputation and mission. From Roadside Assistance to free car washes and more, we have you covered every step of the way.

Our unparalleled customer experience begins the moment you begin your car-buying journey with us, and it’s our goal to deliver a customer experience so memorable that it sets your standard for all future experiences. Our team’s collective teamwork, attitude, and leadership are the reasons for our success, and we hope to earn your trust and your business. Ready to shop local and experience customer service like no other? Visit us in Cincinnati today!

Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.

 

 
EXPLORE VEHICLES ONLINE

New And Used Inventory Available

TAKE IT FROM OUR NEIGHBORS

We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.

 
START SHOPPING LOCAL!

Check Out Our Great Deals

 

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Google Feb 14, 2022

Drove 6 hours and received the best experience at a dealership ever. Anthony was honest, cool calm and collective in the initial stage, and Travis completed my experience by providing positive (logical) advice. I left this dealership with a beautiful C300 coupe and paid less than my initial budget. 10/10

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Google Jan 26, 2022

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Google Jun 30, 2021

Brian was the service manager who helped me and Richard was the tech who did the work. I've had my car for 21 years and I've never had the kind of service or attention I received by these two men when I went in last week to get my car worked on. They are both the epitome of serviceman ship that I haven't ever experienced before. They truly care about their work and have integrity in what they deliver. I'm not an easy customer to please when it comes to my beloved Mercedes and they truly, truly ...

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Google May 18, 2021

I would like to give a big thank you to Julie Butsch and Thad Marck for helping me with the Mercedes app. These two sales consultants worked with me for over a half hour with getting the app transferred on a vehicle that I did not even purchase there. This level of customer service is not seen often in these days. So again a big thank you to these two professionals

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Google Apr 15, 2021

I was getting a Class A service today I waited almost three hours , that was not a issue but I would have thought after looking over the car the would have told me about the Brake wear message. They told me my Brakes were fine but it probably needs a sensor,which I would have paid for it's not a New one but it's a nice car, I saw them going to other Customers , Maybe since I'm not a regular. Service Managers is a Great Guy I just wanted to share my thoughts on the matter.

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Google Dec 16, 2020

Class style power and great group of men and women. We were dealing with Paige for the service needs of our Mercedes. The service was top notch and the business looks and operated as I would expect Mercedes to be. One oops though...The garbage container in the bathroom was so full it was just a mess and needed attention. We also did not see anyone wipe down surfaces before or after visits at the counter or waiting lounge.

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Facebook Nov 21, 2020

Julie is fantastic, I can't say enough about her. She was so helpful during the entire experience of purchasing my car and even after, she continues to go above and beyond anytime I have questions. I had purchased my previous Mercedes from Ft Mitchell but would definitely recommend checking out Cincinnati and working with Julie.

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Google Aug 18, 2020

This is easily the best dealership in the area for service and purchasing vehicles. This is our third vehicle purchase with Anthony, who is amazing. Anthony is always on top of everything and makes sure we are happy. If you are thinking about purchasing a car, visit Anthony, he's a professional and is the best. There is no one we trust more than Anthony.

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Google Aug 13, 2020

I had a great experience when I purchased my new car from Mercedes Benz of Cincinnati. I already knew what vehicle I wanted to purchase when I called the company. I was given Ryan Gallenstein as my salesman. I told him I wanted a certain year and model and all the other details of it. I was given the answer that they had this car. I drove to the dealership to purchase my new 2020 Benz. Ryan made the process so easy for me. My car was sitting in the showroom with a big red bow on the hood. Ryan was ...

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Facebook Aug 8, 2020

Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...

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Google Aug 8, 2020

Hands down best car purchasing experience ever! I want to take a moment to thank their team for everything! My sales person Julie, is the most caring and attentive person. She took 3 days with me to make sure I was in the perfect car!!! Jason, Bryon and Katie from finance made magic happen, as my car was not working and upside down. I couldn’t have felt the odds were more against me. Not only did they handle my old car and get that nightmare away from me, they did everything possible to make me feel comfortable and appreciated throughout ...

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Google Aug 7, 2020

Mercedes Benz of Cincinnati is a great place to purchase a vehicle. The buying process was not a hassle at all. Ryan took care of all of my questions and concerns in relation to my new vehicle.

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Google Jul 29, 2020

Recently leased a vehicle from this dealership. Worked with salesman Thad Marck , definitely the best experience ever in a dealership. Good to work with a honest and upright person. I was looking for some specific features and Thad located the particular vehicle at a good price.

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Google Jul 17, 2020

Emilio Perez is a very nice sales rep. He greeted us when we walked in. He answered all of our questions and was very helpful! He took the time to help us with our purchase and was personable instead of only being worried about the sale unlike other sales reps at other dealerships.

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Facebook Jul 1, 2020

always great service and always kind!!!

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Google Jun 15, 2020

Justin made the two problems with my tires the last 2 weeks go very smooth. 5 stars

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Google May 26, 2020

My wife and I bought a vehicle recently and had the best experience. Taylor was a great help! We will definitely come back for our next vehicle purchase!

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Google May 6, 2020

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Facebook May 6, 2020

Julie was fantastic as well as everyone else. Love my new Porsche.

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Google Apr 22, 2020

I mean I'm looking forward to purchasing a Mercedes Benz some people think cars a junk, because they can't afford it, but I say it's better than buying a used high price hot tube.

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Google Apr 8, 2020

Great Service! Thanks again to the service department for outstanding customer service and getting the job done! Justin K. and his service team always do a great job. Thanks to you all!

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Google Apr 7, 2020

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Google Mar 26, 2020

Perhaps the best experience at a dealer. Went in for an oil change left with a brand new CLA!!! Our sales Consultant Julie Butsch was outstanding. Easy to talk to, made us feel like family, and understood my situation. She negotiated for us the best she could and made the deal! We HIGHLY recommend Julie trust me you won't regret it. Lastly, Mercedes has teamed up with Haerfest, just received our unexpected SURPRISE!!! OTHER brands could learn, this was the final touch. But then again you are buying a Mercedes....

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Google Mar 8, 2020

Great service and courtesy wash bay!

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Google Mar 5, 2020

Nice clean facility..good people

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Facebook Feb 29, 2020

Julie is amazing. This experience has been great. Loving my first Mercedes.

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Google Feb 20, 2020

One of the best and easiest purchases I have ever made. I bought a Mercedes ClS 53. I am from out of town and Steve Maness made it so easy to purchase this vehicle. He was very knowledgeable and always available anytime I needed him. Thank You so much..... I am sure I will be back!!!!

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Cars Feb 6, 2020

Ive been reviewing these vehicles and they are very quality and the company is very reputable. Mostly everything is in phenomenal condition and the people to accompany you speak very well. If you want a quality ride, go visit this dealership.

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Facebook Jan 20, 2020

I highly recommend Mercedes-Benz of Cincinnati because they have outstanding customer service, their entire staff is extremely knowledgeable, very friendly, professional and I absolutely love the concierge. I feel as though I know the inside functions very well with regards to operating the toys in my new vehicle. Mercedes-Benz of Cincinnati made my auto purchasing experience and transaction extremely fast, smooth and very satisfying. And they worked out an excellent deal for me on my brand new 2020 Mercedes Benz CLA 250 4-Matic Coupe, fully loaded with all the goodies, which I am in 💕 with😍. You should check Mercedes-Benz of Cincinnati out, ...

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Google Jan 16, 2020

Their service is team is sooooooooooo nice and take great care of me when I'm there. I really appreciate them. Their new showroom is great too!

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Google Jan 9, 2020

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Google Jan 2, 2020

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Google Jan 1, 2020

Beautiful facility and great sales staff.

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Google Dec 30, 2019

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Google Dec 10, 2019

Really good service! I would recommend any one to shop there!

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Facebook Dec 3, 2019

love it here and new car everything went well and smooth nice people

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Google Nov 13, 2019

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Facebook Nov 5, 2019

good customer service friendly employees

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Google Oct 28, 2019

Friendly professional knowledgeable staff slow service but very detailed oil change or repair ☺

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Google Oct 11, 2019

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Facebook Oct 10, 2019

Great Customer Service They Provide and Treat People With Courtesy And Respect .Free Car Wash On Them When Ever You Stop By

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Google Oct 3, 2019

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Facebook Sep 28, 2019

Quick service and fixed my Mercedes like new

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Google Sep 18, 2019

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Google Sep 1, 2019

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Google Aug 31, 2019

Very prompt , great customer service

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Google Aug 21, 2019

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Google Aug 10, 2019

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Facebook Aug 2, 2019

We just purchased a 400 E Cabriolet....our sales representative was Melanie...she was OUTSTANDING. I contacted the dealership early in the day and Melanie was the sales rep who took my call. We did the whole deal including trade in via text messages and cell phone pics. When my wife and I arrived at the dealership, Melanie greeted us immediately and did everything perfectly to make this experience easy and us Happy. Thank you Melanie, your service easily scores a 10.

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Facebook Jul 17, 2019

Zach Glutz took really good care of us when we bought our GLC. Great job getting us what we wanted. The gift box I received today from MB was over the top! We are clients for life!

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Google Jul 15, 2019

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Google Jul 13, 2019

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Google Jul 12, 2019

I work there

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Google Jul 11, 2019

Great service, Paige is wonderful!

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Google Jul 10, 2019

They were very nice and answered my questions. The new showroom is nice too

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Google Jul 3, 2019

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Google Jun 15, 2019

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Google Jun 1, 2019

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Google May 28, 2019

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Google May 26, 2019

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Google May 20, 2019

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Google May 18, 2019

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Google May 17, 2019

Lease a big S u v sold my house

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Google Apr 30, 2019

Have my car serviced here and they are top tier in this area. Have never bought a car here, but definitely like the service folks. They treat you equal to any one else.

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Google Apr 23, 2019

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Google Apr 16, 2019

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Google Apr 11, 2019

Great to deal with, courteous and helpful. Very pleased I chose this dealership. Professional!

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Google Apr 9, 2019

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Google Apr 8, 2019

Great sales team. Attentive and knowledgeable staff, not a high pressure environment like some dealerships. Refreshments are available like water and tea. Current showroom is small, but renovations are underway. Right now there isn't a great walking path to the lot, but it didn't bother me.

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Google Apr 3, 2019

The best service and staff.

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Google Mar 8, 2019

Service was good.

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Facebook Mar 3, 2019

Best sales and service! A++++

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Google Mar 3, 2019

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Google Feb 20, 2019

Great service

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Cars Jan 22, 2019

The service was fast and offered a shuttle so I didn’t need a Uber. Especially Kaitlyn was very kind, welcoming and attentive. I will be back.

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Google Jan 14, 2019

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Google Jan 11, 2019

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Facebook Jan 7, 2019

Nothing but top notch service! Highly recommend stopping in for a great buying experience 🤗

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Google Dec 13, 2018

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Google Dec 11, 2018

They are very professional here

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Google Dec 1, 2018

Great staff

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Google Nov 29, 2018

Everyone at the dealership was extremely professional and prompt. Especially Thad Marcks and Andy, who were absolutely phenomenal. They took a complicated process and made it super easy. Also, even though our requests were hard they did their best and were able to track down 2 special cars for me. I strongly recommend this dealership, especially Thad and Andy. 10/10

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Google Nov 24, 2018

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Facebook Nov 18, 2018

Fantastic Service Team, the very best!

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Google Nov 16, 2018

Under construction and still open. Friendly staff and decent prices on their vehicles

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Google Nov 15, 2018

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Facebook Nov 8, 2018

Best experience buying a car, honest people.

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Google Nov 1, 2018

About a year ago we went MB West Chester they charged us about $340 for an alignment not only that but they tried to take us by messing with someone Hong else thinking that we are dumb (read my google review there) . Same service at this location we paid $200 not only that but they had a shuttle serving and washed the SUV. You guys are great. Will see you again

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Google Nov 1, 2018

Had a great experience with the staff here. They make the purchasing and trade-in process painless, and the dealership continually maintains an impressive selection.

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Google Oct 14, 2018

Their service yesterday was top flight as usual. MB of Cincinnati has maintained my car continuously since 2012, so I have a little experience there. They know me and my car when I come in. The customer service that deserves special recognition though was during my previous visit! I live about two hours from the shop, so it's a bit of a big deal when it's time for the car to go in. When they heard I was hosting our family reunion, and they knew the maintenance was going to take some time, they provided a sporty loaner that ...

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Google Oct 9, 2018

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Google Oct 8, 2018

Greg F. is an awesome sales person. He was really impressive to communicate with. He waited after the dealership was closed to show us a car, when we were stuck in traffic. He is friendly, knowledgeable about the vehicles, and low pressure. He truly wanted us to be thrilled with a car purchase. Chris (manager) was also great. This dealership will work hard to find the right car for you, on their lot or on another lot. Greg sent me links to other cars, when I wasn't sure about the car I had driven. This is a beautiful dealership ...

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Google Oct 3, 2018

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Google Oct 1, 2018

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Google Sep 28, 2018

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Google Sep 25, 2018

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DealerRater May 21, 2018

We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing through MB. I would work with Greg again in a heartbeat!

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DealerRater Apr 16, 2018

MB of Cincinnati is fantastic! Always a friendly greeting in the Service Dept and Charelne Salyers always makes sure the car is ready right on time! Recently upgraded my lease to new vehicle, and could not be happier with the job Melanie Parsons performed in handling the transaction. She helped me exit my lease early found the perfect replacement. RR loves MB Cincy!

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DealerRater Apr 15, 2018

Excellent experience with everyone I dealt with in the dealership although the used vehicle we purchased was not a Mercedes-Benz. everyone was helpful especially Greg Fails the salesman. Greg helped with each step and was pleasant and informative throughout the purchase process.

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DealerRater Apr 15, 2018

I had a very pleasant experience working with Mercedes-Benz of Cincinnati. I showed up right as they were about to close however they still greeted me with the same great service and attentiveness. They were polite offering coffee and snacks despite the fact we were there after hours at this point. They were direct and open and I didn't feel like I was being heckled as I had been at some previous dealerships. They provided a list of services they had performed on the used car I was purchasing and I felt they were relatively transparent. I picked up ...

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Mercedes-Benz of Cincinnati 39.2143426, -84.3599992.